I’ve used The Darkroom a couple of times for developing and processing my 35 and 120 film.  They do a great job, their scans are beautiful, but best of all is their customer service.  They are responsive and customer-centric.  I will continue to use them for all of my film needs!

via Yelp

Thank you! You all rock! I recommend you to friends all the time. Darkroom love to darkroom love

Handwritten note

I just want to say you guys are the best company I’ve ever dealt with. Email updates on orders really keep people in the loop. I placed an order for some Christmas gifts but my picture files were not big enough for you to use. I emailed some other photos you were able to use but I never thought my order would make it by Christmas because of the delay. You shipped it out with priority mail and I received it today. I can’t thank you enough. You are really a pleasure to do business with. Thanks again and MERRY CHRISTMAS.

Email

First time using The Darkroom, and all I can find myself saying is, “Wow.” I am floored with the service here… …I feel it’s almost a guarantee I’ll get these consistent results from The Darkroom. Truly glad I found this place.

via Yelp

Wow! I was so pleased with the service. I sent in a variety of B&W, slide and colour film in 35 and 120 format for processing and scanning. True B&W is tricky to scan because you can use the same process to “remove” dust and specks from scans, and most other outfits I have used end up leaving some behind that I have to clean up in software. Not so with The Darkroom. That is a huge time saver. Also, the amount of sharpening was spot on (to my taste).

via Yelp

I really like the darkroom because

1. easy downloads
Very convenient for downloading scans.
2. fast turnover
It usually takes them less than 24 hours to process and scan.

-via Yelp

Thank you guys so much, I can’t say enough good about the quality of your processing and scans. Really love that I can send out film on a Sunday across the country and view my images online 2 business days later. You guys are awesome!

–via Facebook

Wow! You folks are absolutely incredible! I just viewed about half the uploads you e-mailed me this morning and literally had tears in my eyes– partly from the memories that were evoked from our recent trip to New Zealand, but largely because of the incredible quality of your work. I’ve been using your service for several years now, and would not trust my film with anyone else! It’s not just the quality of your scans and prints, it ‘s also all the “little” things like a quality website that is easy to navigate. Thanks for being the leader in film processing!

I just sent in my first roll of film as a “trial run” of your service. I must say that I was completely over-the-top satisfied with the results, and could not be happier! And to let you know just how fantastic your service is, you should know that I am extremely picky when it comes to my photography. Needless to say, I will be sending all of my 120 film to you guys from now on, so congratulations on becoming my absolute favorite photographic processing place!

tomslatin.com
Via Email

We received our negatives back today and we have finished crying over what amazing miracles you accomplished with that mess of unknown negatives we sent you. Thank you doesn’t begin to cover what you did. We didn’t know who was in most of those and now we do. With the exception of 4 people, everyone in those negatives have passed on and there were some people no one had any pictures of at all. Thanks to your skills, now our family does. It’s a remarkable job. Thank you, thank you, thank you.

Hello! I just received the link to my order. Wow!! These scans are incredible – I’m blown away by the quality. Thank you so much!! I haven’t shot film in nearly 15 years and I look forward to sending you more!

Dear Darkroom:

This is the finest online response I can recall receiving to one of my random questions submitted via a website customer service portal. I’m not kidding – if there was such an award I would nominate you for customer service staff of the year!

Now I know what to do. I shall be placing my film in the mail to you tomorrow.

Thanks for your assistance.