Frequently asked questions about our photo lab services and processing film.
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We prefer to receive sheet film in the manufacturers 3 piece boxes. Film boxes will be returned.
If you do not have access to the boxes, you could use a dark bag made for sheet film. They are available here. If you use one of these bags, please pack carefully so it is not cut by postal equipment.
If you choose to send in film holders, please select Priority Mail, or UPS return shipping due to the additional weight.
Almost all film we receive is via the US Postal Service using our free postage paid mailers, or our labels taped to a 6×9 envelope. Make sure you record your tracking number before mailing or just snap a phone pic of the envelope.
Instead of using our free postage paid mailers, some customers feel more comfortable using FEDEX, UPS or DHL, as their shipping systems do offer better tracking of your shipment and a guaranteed delivery time to us. If shipping FEDEX, UPS or DHL, be sure to read the FAQ for FEDEX/UPS as you cannot ship to our P.O. Box, you must use our physical address. Here
FOR CRITICAL FILM, WE SUGGEST USING FEDEX, UPS or DHL SHIPPED DIRECTLY TO OUR LAB. We cannot assist with lost or delayed inbound USPS shipments.
You can choose various methods for return shipping.
US MAIL FIRST CLASS – This usually takes 2-5 days to reach most parts of the country from our California Lab. You will receive a tracking number when the shipment leaves the lab.
US MAIL PRIORITY MAIL. This usually takes 1-3 days to reach most parts of the country. You will receive a tracking number when the shipment leaves the lab.
FEDEX 2 DAY. Takes 2 business days to reach almost all destinations in the 50 states. You will receive a tracking number when the shipment leaves the lab. No PO Boxes.
UPS GROUND. Usually takes 2-5 business days to reach most parts of the country. You will receive a tracking number when the shipment leaves the lab. Not available to Canada, Alaska or Hawaii. No PO Boxes.
UPS 2nd DAY. Takes 2 business days to reach almost all destinations in the 48 states. You will receive a tracking number when the shipment leaves the lab – not available to Canada, Alaska or Hawaii. No PO Boxes.
UPS OVERNIGHT. Next business day delivery. You will receive a tracking number when the shipment leaves the lab – not available to Canada, Alaska or Hawaii. No PO Boxes.
CANADA – US Mail/Canada Post. Will take 3-10 days to reach most areas of Canada. You will receive a tracking number when the shipment leaves the lab.
INTERNATIONAL – US Mail/Your Mail/Post. Might take awhile. That’s the best part of the Uploads. You’ll see your shots before your film is back on the boat (or plane).
Download the order form and prepaid mailing label here:Create Order From and Printing Label Then fill out the form, including payment info, put in a padded envelope, tape mailing label on the outside. It will look something like this before mailing:
Request mailer packet from us here: Request Mailer
OR (the best way)
Prepay online and follow the instructions on your receipt page. You will also get a link to your postage paid label and have immediate access to your account dashboard.
Remember, the shipping method you choose at checkout is for return shipping back to you. Pay Online Also, its a great idea to wrap a return address label around your film, just in case your envelope rips during shipping. Make sure you record your tracking number before mailing.
All orders must arrive in a single shipment. Orders that arrive in multiple shipments will be considered separate orders.
You will receive an email notification when we receive your order. Also, you will receive an email if we have any questions about your order before it enters production.
That’s wasn’t real question, we just made it up. It usually appears cold to us up there in Canada. In fact, here in California, we turn our furnace on when it drops below 60 degrees. That’s Fahrenheit by the way. We get confused by your Celsius temps.
Yes, we can ship to our Northern friends. You will need to apply the correct postage because our prepaid mailers only work in the U.S. Then select the Canada shipping for return shipping. Your package will arrive back via US Mail / Canada Post.
You can use this label on your package. You will need to check with Canada Post to determine the proper postage rate.
If you prefer to ship to us using Fed-X , UPS or DHL, you will need to ship to our physical street address and NOT to our P.O. Box address.
946 Calle Amanecer, Suite A
San Clemente, CA 92673 USA
Note that the postage paid inbound labels are only for USPS. The shipping choices on the order form or online are for RETURN shipping only.
Yes, we can ship outside our little 50 states (and our other places like Guam and Puerto Rico). If you are not in the US or Canada, just select the “international” shipping option on the order form. It’s the one with the globe. Any return shipping customs duties are the customer’s responsibility. We are not responsible for duties and taxes required for international shipping.
Please check your SPAM folder to see if the notification went in there.
Additionally, check your SPAM folder in case we sent an invoice for additional payment due. We use the Paypal platform for invoicing. You do not need a Paypal account to pay an online invoice, any Visa, Mastercard or AMEX credit or debit card will work.