Photo Lab FAQ

After we have developed and scanned your film, we upload it to your “My Account” password-protected portion of our website. Then you’ll get an email and an optional text from us that the images are available along with a link to login.

You can then make products including real photographic prints, photo gifts etc.

You will download will be delivered in a .zip format, usually to your Download Folder.  Most Mac computers will unzip automatically.  Most Windows systems will require a right-click to “Extract All”.

We are not an image backup or long-term storage service provider. You should always keep backup copies of your photos stored safely on a device or service specifically designated and intended for backup purposes.

The Darkroom requires that you maintain a backup copy of all images and content stored on the Service such that in the event of a catastrophic data loss on the Service, your images will also be available on your local computer or archived media. The download or upload of any material through the service is done at your own discretion and risk and that you will be solely responsible for any loss or damage to your content or image or any damage to your computer system or loss of data that may result in the download or upload of any material. You are solely responsible for creating back-ups of your digital content.

The Darkroom Film Ordering System (FOS) will store each photo album online 60 days for free and as part of your order. The 60 days is valid from the date the photos were uploaded. Storage beyond 60 days requires a subscription.

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Photo storage is $1.50 a month and is payable $18.00 annually.

Subscribe

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*What if my album expired? You can sign up for our storage subscription and your albums will be re-enabled within 24 hours. Only orders that were uploaded in the past 24 months are eligible to be re-enabled.

We are not an image backup or long-term storage service provider. You should always keep backup copies of your photos stored safely on a device or service specifically designated and intended for backup purposes.

The Darkroom requires that you maintain a backup copy of all images and content stored on the Service such that in the event of a catastrophic data loss on the Service, your images will also be available on your local computer or archived media. The download or upload of any material through the service is done at your own discretion and risk and that you will be solely responsible for any loss or damage to your content or image or any damage to your computer system or loss of data that may result in the download or upload of any material. You are solely responsible for creating back-ups of your digital content.

This is, by far, our most requested question. It’s kinda complex and has some exceptions so bear with us. Here at The Darkroom, we do many kinds of scans –Standard and Enhanced are the most common.

Standard Scan

Our standard scan is a 1024×1536 pixel scan. This equals 4.5 MB when opened in an image editing program like PhotoShop. These scans come as jpegs so they will look small in the file browser but will “puff” up when opened. Depending on your subject matter, some images will compress more than others. This scan is great for prints up to 5×7, emailing, Facebook etc. We have produced tens of millions of these scans in the past several years.

Enhanced Scan

Our enhanced scan is a 2048×3072 pixel scan. This equals 18.1 MB when opened in an image editing program like PhotoShop. These scans come as jpegs so they will look small in the file browser, but will “puff” up when opened. Depending on your subject matter some images will compress more than others. This scan is perfect for prints up to 12×18. It’s just 3 bucks extra for these scans.

Super Scan

Our new, super scan is perfect for those who want professional resolution or to never worry if you have enough resolution for current and future projects. It works very well for advertising, giant prints, and large posters. Scan Sizes 35mm Film – 4492×6774 pixels – 87.1 mb Medium Format 645 – 3533×4824 pixels – 48.8 mb Medium Format 6×6 – 4760×4760 pixels – 64.8 mb Medium Format 6×7 – 4815×5902 pixels – 81.3 mb

Super Scans are 4492×6774 pixels or 87.1 MB when opened in an image editing program like Photoshop. Remember that the file size will appear much smaller until you open it up in an image editing program like Photoshop.

For more information, please see our scan page

A couple of disclaimers:  If you have a square format, the scans will default to the short dimension. The standard scan is 1024×1024, and the enhanced is 2048×2048. What we are trying to state is that, if you do not have a 2×3 aspect ratio original, your scan size will vary.

Our scans are 72 dpi. It sounds low, but it’s because it’s the pixel dimensions that matter, not the dpi by itself. If you get your scans and are still concerned, convert them to 300dpi in PhotoShop. Make sure you uncheck the “Resample Image” checkbox. You’ll see the image stays the same. For example, an image that is 5″ x 7″ at 300dpi is the same resolution as a photo that is 29″ x 21″ at 72dpi.

If you have film that requires the sprocket holes to be scanned or have panoramic images, please note there is an extra charge.  Sprocket holes can only be scanned from the “Sprocket Rocket” camera.

You may also order color or black and white prints in various sizes, make canvas prints, bamboo blocks as well as order metal prints.

You can also transfer them to your Facebook page, Dropbox or share with friends and family.