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Current Lab Status

Updated 10-19-2020 11:00AM PT
This status will be updated as the situation dictates.

Due to social distancing regulations, the lab is currently being renovated to accommodate.

We are temporarily limited orders to existing customers with an active account.

 

Dear valued customers and friends,

We are working to avoid disruptions caused by COVID-19 coronavirus, while at the same time acting responsibly to do what we can to prevent further spread of the virus in our community.

All of our core operations are functional, and we are able to continue to accept mail-in orders. Turnaround times may be increased by at least several days and in flux due to staffing and unpredictable workloads. In addition, for staff safety and load balancing, additional time (up to 3 working days) is being introduced once your order arrives at our P.O. Box and until your order is entered into lab production. You will receive an email once your order enters production. You will not receive an email that your order has arrived from the post office, nor can we inform you that it has arrived until it is logged into our production system. Please keep a record of your inbound tracking number.

Remote Customer Service staff will continue to be available throughout this crisis to help with your questions. You may experience additional wait times, and we appreciate your patience as we navigate this unprecedented situation.

Temporary Service Advisories:

  • No Local Dropoff at our facility
  • Due to social distancing regulations, the lab is currently being renovated. We are temporarily limited orders to existing customers with an active account.

  • 110, 126, APS (Advantix) formats are temporarily not available for developing.
  • Previously developed film for scans/prints are not currently being accepted.

We appreciate your continued support and trust in us, and we will do everything we can to return fully better than ever before. Our thoughts and well wishes are with you in taking your own precautions to stay vigilant, healthy, and safe. Please feel free to contact us if you have any questions.

Sincerely,
The Darkroom