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COVID-19 Lab Status

Updated 8-3-2020 5:00PM PT
This status will be updated as the situation dictates.

The Darkroom is Emerging from a Short Hibernation.
Regrettably, due to recent virus-related circumstances, we have restricted online ordering ability to existing customers with an account. We will announce on this page when we are back in full operation for all.

Dear valued customers and friends,

We are working to avoid disruptions caused by COVID-19 coronavirus, while at the same time acting responsibly to do what we can to prevent further spread of the virus in our community.

We are currently restricting the ability to prepay online to existing customers with a TheDarkroom.com account in order to manage the orders coming into the lab.  If your order is already inbound, your order will be processed in the order received.

Most of our core operations are functional, and we are able to continue to accept mail-in orders. Turnaround times may be increased by at least several days and in flux until we are able to resume full normal operations. In addition, for staff safety and load balancing, additional time (up to 3 working days) is being introduced once your order arrives at our P.O. Box and until your order is entered into lab production. You will receive an email once your order enters production. You will not receive an email that your order has arrived from the post office, nor can we inform you that it has arrived until it is logged into our production system. Please keep a record of your inbound tracking number.

Remote Customer Service staff will continue to be available throughout this crisis to help with your questions. You may experience additional wait times, and we appreciate your patience as we navigate this unprecedented situation.

Temporary Service Advisories:

  • No International Outbound USPS Shipping with the exception of Canada
  • No Local Dropoff at our facility
  • Currently limiting orders to existing customers that already have an account

We appreciate your continued support and trust in us, and we will do everything we can to return fully better than ever before. Our thoughts and well wishes are with you in taking your own precautions to stay vigilant, healthy, and safe. Please feel free to contact us if you have any questions.

Sincerely,
The Darkroom