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Blank rolls are no fun, but we’re here to help.
If your roll came back without images, don’t worry, it happens, and we’re happy to help you figure out what went wrong so you can avoid it next time.
Some common causes of blank rolls include:
- Expired or damaged film
- Underexposure (especially in low light without flash)
- Film loading issues
- Camera malfunctions (sticky shutter, flash sync problem, or film advance issue)
- Severe light leaks
- Shooting with a single-use camera in low light without firing the flash
Single-use cameras are the most common culprits, as many people don’t realize how crucial the flash is in indoor or low-light settings. If the flash doesn’t fire, the photos may be too underexposed for our scanners to pick anything up from the negatives.
Not sure what went wrong?
We can usually help figure it out! Just send us a message with any helpful info and a photo of your negatives.
If your roll was submitted for develop & scan or develop, scan & print, and it comes back blank, we’ll issue a voucher for future processing (valid for one year). This voucher will be included with your returned negatives. Please note: vouchers are not issued for develop-only orders or for sheet film, and lost vouchers cannot be replaced.
Check out our YouTube for more blank roll info.