This is the finest online response I can recall receiving to one of my random questions submitted via a website customer service portal. I’m not kidding – if there was such an award I would nominate you for customer service staff of the year!
Now I know what to do. I shall be placing my film in the mail to you tomorrow.
Thanks for your assistance.
Hello! I just received the link to my order. Wow!! These scans are incredible – I’m blown away by the quality. Thank you so much!! I haven’t shot film in nearly 15 years and I look forward to sending you more!Very respectfully, - Dan Kehlenbach Via Email
We received our negatives back today.And we have finished crying over what amazing miracles you accomplished with that mess of unknown negatives we sent you. Thank you doesn’t begin to cover what you did. We didn’t know who was in most of those and now we do. With the exception of 4 people, everyone in those negatives have passed on and there were some people no one had any pictures of at all. Thanks to your skills, now our family does. ?We are going to have to get with our remaining family members to see who is going to want what, so when we place the next order we will know how much to order and how to total it now ahead of time. It’s a remarkable job. Thank you, thank you, thank you.
-Tim and Deborah Stratman
I just sent in my first roll of film as a “trial run” of your service. I must say that I was completely over-the-top satisfied with the results, and could not be happier! And to let you know just how fantastic your service is, you should know that I am extremely picky when it comes to my photography. Needless to say, I will be sending all of my 120 film to you guys from now on, so congratulations on becoming my absolute favorite photographic processing place!
– Thomas Slatin
Wow ! You folks are absolutely incredible! I just viewed about half the uploads you e-mailed me this morning and literally had tears in my eyes– partly from the memories that were evoked from our recent trip to New Zealand, but largely because of the incredible quality of your work. I’m no stranger to photography, having spent 25+ yrs. in electron microscopy (and doing all of my own darkroom work). I’ve been using your service for several years now, and would not trust my film with anyone else! It’s not just the quality of your scans and prints, it ‘s also all the “little” things like a quality website that is easy to navigate…and even a “Contact Us” link that is super easy to find. Your contests, postage paid mailers, quick replies to e-mails…. just fantastic customer service. Thanks for being the leader in film processing! It is truly a pleasure doing business with you!
– Richard Nunamaker
I just had to email you to say how thrilled I am with your service!! I received my first prints yesterday and form start to finish you have kept me informed, answered all my questions in record time, the prints are great and exactly what I ordered, and the process was made pleasant and easy by your professional and friendly service
Thank you so much for everything and I will be telling all my friends.
When asked if we can post on our website Sharon responds;
Hey, Folks at The Darkroom,
By all means, please feel free to use my comments. I mean everything I said, very sincerely, and it’s just so nice (and sadly, rare) these days to find a company that makes the experience of doing business so personable, and pleasant…
We work hard at doing quality work and earning your continued business. Below is just a sampling of what our customers are saying. Have something to share? Please email us or post on our Facebook wall.
Just a big Thank You for the wonderful service on my first slide processing order I sent to you. The product and quality are exceptional, the service friendly, and the speed is precision. My hat is off to you.
Lancaster, Ca. USA
To the folks at The Darkroom,
I just had to email you to say how thrilled I am with you service!! I received my first prints yesterday and from start to finish you have kept me informed, answered all my questions in record time, the prints are great and exactly what I ordered, and the process was made pleasant and easy by your professional and friendly service.
Thank you so much for everything and I will be telling all my friends about your company. I will be sending more film and requests for enlargements, etc in the future.
All the best to all your staff for such a great experience!
From Lauren King…
“I just received my prints in the mail from my first order with The Darkroom and I have to say – best customer service ever. I love how you sent an email to let me know you received my film, when my photos were online and a tracking number for when they shipped. I wish other photo labs had it together like you do, but that just means more business for you from me. Thanks again.”
I think I love you. I will definitely be sending more film and will recommend to everyone. It is great to be able to view the images on a screen since that is what I am used to. Beats squinting at tiny negatives. You also have a great user interface that makes it easy to understand what you are getting. You make it easy to use film. Thank you so much.
Leslie Fenn – Via Email
Thank you guys so much, I can’t say enough good about the quality of your processing and scans. Really love that I can send out film on a Sunday across the country and view my images online 2 business days later. You guys are awesome!
A.E.Pearson Photography via Facebook
In case anyone is wondering – The Darkroom is AWESOME. I’ve sent in many rolls and I’ve always had great results. Thanks guys!
Dan Rolle via Facebook
Yet another reason to love The Darkroom…they offer super quick turnaround and deliver my high resolutions scans on ARCHIVAL CD’s! Going the extra mile and not cheaping works wonders for building long term customers
A.E.Pearson Photography via Facebook